REFUND & EXCANGES
WHAT DO I DO?
In case the article you received is damaged, defected, incomplete or incorrect we apologize for the inconvenience. We try to make sure that each order is correctly placed to every customer. Given that you find yourself in such a situation you can simply contact us at sohailsilkcentreoffical@gmail.com or WhatsApp/call us at +92 300 8718134. The product will be exchanged to another. We will bear shipping costs in this case.
2. CAN I EXCHANGE THE ITEM?
An exchange or return is applicable only when
· Your request for return and exchange is sent within 7 days from the date of delivery.
· Goods are purchased ONLY through www.abrishcreation.com
· The product tags / Insert Card are intact.
You can request an exchange if:
· You are not satisfied with the product received
· You are not satisfied with the colour or fabric
Customer will have to pay all shipping expenses in this case
· Please note that you cannot apply for a return or exchange if the items have any stains, emit,
perfume, scents, have any kind of marks, damages or water stains.
3. CAN I GET CASH REFUND INSTEAD?
Sohail Collection does not offer any cash refunds.
4. CAN I EXCHANGE OR RETURN SALE ITEMS?
Sale items cannot be exchanged or returned once purchased.